Day-to-day maintenance, repairs of existing assets and installation of new equipment are carried out by utility staff. These mobile personnel who manage the assets dispersed across vast areas are generally referred to as the ‘Field Force.’ The IT system that helps utilities to schedule and dispatch work orders to such engineers is known as the Mobile Workforce Management System (MWMS).

Our MWMS optimizes and automates processes and information needed by companies that sends engineers to the field. Moreover, it assists utilities in the following:

  • Routing, dispatch tracking, and reporting the status of utility field personnel,
  • Managing installations, service or repairs of equipment and meter reading,
  • Carrying out planned maintenance, un-planned maintenance and resolving service outages.


Utilities deliver electricity to their consumers through a large number of network assets that are geographically dispersed. Utilities deliver electricity to their consumers through a large number of network assets that are geographically dispersed. With the wide spread of assets, the key challenge for the power sector is to locate, track, and maintain their network assets in a timely manner so that quality and reliable energy supply is achieved. Our Enterprise Asset Management solution allows utilities to define and track all of their assets, including stationary, mobile, and dispersed assets, as well as establish preventive, predictive and condition-based push maintenance programs to extend asset life and improve reliability. EAM manages all aspects of the asset portfolio, including tracking its history, creating detailed bills of materials, managing all work-order planning and scheduling, as well as deploying the service workforce.


SCADA is utilized to monitor all substations and distribution points, as well as the whole medium and low voltage network. Distribution Control Centers are built and equipped with DMS to manage electricity grids. By deploying our DMS solutions, higher efficiency in management and control is attained to ensure the safety and reliability of the electricity grids.


Geographical Information Systems are capable of capturing both spatial and non-spatial information of the network assets, thus solving the problems relating to selecting the best locations for laying new pipes/lines, optimizing travel routes of the field crew for efficient operations, and visualizing volumes of data with respect to the location of corresponding assets on field. These solutions keep track of the network and update information of transformers, switch gears.


Meter Data Management System (MDMS) is the core system for successful smart metering programs. MDMS supports all aspects of smart meter deployment including rollout support, validation, analysis, balance reports, settlement, and preparation of data for billing. It decouples the handling of meter data from other mission-critical utility operations. As utilities increasingly move toward interval billing, MDMS permits all applications to receive the metering information they need in the format that suits their unique requirements.

Many utilities struggle today to reconcile their traditional organizational structures with the prospects and possibilities of smart metering. On the one hand, the organization’s metering division is adept in measuring consumption, but relies on a manual process consisting of one-at-a-time readings. On the other hand, their IT division understands data and meter management; however, has not needed to handle communications to millions of consumer devices.

Our expertise and technological know-how in communication networks and IT systems, as well
as our experience with utilities and meter manufacturers, enables us to fully assist internal teams to effectively engage with the new smart metering reality.